Our colocation provider has sent an all clear for the networking problem, and our systems appear to be fully operational. We will continue to monitor throughout the day.
Posted Sep 13, 2026 - 19:14 UTC
Update
We are currently investigating an issue impacting service availability. The disruption appears to be related to an issue with one of our colocation providers.
Our team is actively working with the provider to identify the cause and restore service as quickly as possible. We will provide additional updates as more information becomes available.
Posted Sep 13, 2026 - 18:52 UTC
Monitoring
Service in Germany was fully restored. US East remains on lower bandwidth while our upstream provider restores service. If you are still experiencing issues with replication, please reach out to our tech support.
Posted Sep 12, 2026 - 19:30 UTC
Identified
US East: We identified the issue is with one of our upstream networking providers. We are deploying a mitigation that will let replications resume at lower bandwidth. Backups, local and cloud restores are not affected.
Germany: We are still investigating the issue.
Posted Sep 12, 2026 - 15:46 UTC
Investigating
We are investigating networking issues in the US East and Germany data center. Replication and cloud restores may be affected.
Posted Sep 12, 2026 - 13:36 UTC
This incident affected: Slide Console and Slide API.